FREE SHIPPING ON ORDERS OVER £160
Worldwide Shipping: Bringing ASHA to Your Doorstep
At ASHA, we understand the excitement of receiving your beautiful pieces. We're committed to ensuring your order reaches you with care and efficiency, wherever you are in the world. Review our shipping options and estimated delivery times below, so you can plan for your next stunning arrival.
We offer multiple reliable shipping options to ensure your new pieces arrive in a timely manner. and offer you a choice of cost based on your delivery time requirements. All orders are processed and hand-packed with care from our logistics partner in London close to Heathrow Airport. Orders received by 4pm UK time are usually shipped same day.
Estimated Delivery Times
*Please note that these are estimated delivery times after your order has been processed and dispatched. Processing times are typically same day or next day if the order is placed Sundays. You will receive an email with a tracking link.
| Destination | Shipping Options | Estimated Delivery Time |
|---|---|---|
| United Kingdom | Standard Tracked (Royal Mail) Express Next Day (DPD) |
3-5 Business Days 1-2 Business Days |
| European Union (e.g., France, Germany, Italy, Spain) |
Standard Tracked Express Courier |
5-10 Business Days 3-5 Business Days |
| International (e.g., USA, Canada, Australia) |
Standard Tracked Express Courier |
10-15 Business Days 5-7 Business Days |
An Important Note on International Orders: Import Duties & Taxes
For all orders shipped outside of the United Kingdom, please be aware that you may be subject to import duties, taxes (such as VAT or GST), and customs clearance fees. These charges are not included in your ASHA order total or shipping cost.
Why does this happen?
These fees are levied by the customs authority in your country when a package arrives from abroad. They are a common part of international shopping and are not controlled by us as the retailer.
What to expect:
The carrier (e.g., DHL, FedEx, your local postal service) will contact you prior to or upon delivery to pay these charges. The amount varies by country and is based on the value of your order. We recommend checking with your local customs office to understand potential charges.
Our Promise:
To ensure a smooth process, we are legally required to declare the accurate, full value of the items in your package on the customs form. We cannot mark orders as "gifts" or undervalue the contents.
We want your ASHA experience to be seamless from checkout to unboxing. Understanding these potential fees upfront helps prevent any surprises and allows you to shop with full confidence.
Frequently Asked Questions
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a unique tracking number and a link to follow your package's progress.
What is your returns policy?
We want you to love your ASHA pieces. If you're not completely satisfied, you can return unworn, tagged items within 15 days of delivery. Please visit our Returns & refunds page for full details. Please note that return shipping costs are the customer's responsibility, and we cannot refund any original import duties you may have paid.
My question isn't answered here.
Our friendly customer service team is here to help! Please contact us at hi@asha-london.com and we'll be happy to assist you.
